Questions about your account, accessibility feedback, a safety concern, or a press request - every message lands with a real person on our team. No phone trees, no chatbots pretending to be staff.
Replies in plain English · Reachable by chat or email · Accessibility-feedback inbox always open
Chat is our primary channel because it's the most accessible - fully keyboard navigable, screen-reader friendly, and you can paste, edit, and re-read replies at your own pace. Email is best for anything that needs an attachment or written record.
Open the chat bubble from any logged-in screen, or use the in-app help center. Most conversations are answered the same day on weekdays. We do not use AI agents - a real teammate reads every message.
Write to [email protected] for billing, account recovery, profile review, or anything that needs a paper trail. Include screenshots when helpful - our team is trained on alt-text descriptions.
Our 2026 service-level commitments, measured monthly. We publish these because trust is built on specifics, not promises.
These inboxes go straight to the people who can act on them - no triage queue, no copy-paste replies. Pick the route that matches your question.
Interviews, statistics, founder quotes, or fact-checking on disability dating coverage. Our press kit and disability-language style guide are available on request.
Disability advocacy organizations, ASL educators, veteran service groups, adaptive sports communities - we collaborate on events, research, and resource sharing.
Found a screen-reader bug, contrast issue, or interaction that doesn't work with switch control or voice input? Our accessibility lead reads every message personally and replies with a fix timeline.
Report harassment, devotee behavior, scam profiles, or unsafe content directly to our Trust & Safety team. Reviewed within two hours, 24/7. In-app reporting also routes here.
We're a distributed team across the United States with a registered mailing address for legal correspondence, accessibility audits, and partnership paperwork. We don't offer drop-in visits - but a postcard is always welcome.
DisabledDating, Inc.Crisis support is not handled by our team. If you or someone you care about is in distress, reach a trained counselor 24/7:
Most questions we get - billing cycles, photo verification, blocking a user, deleting an account, what counts as ableist behavior - already have answers in our help library. Skim these first, and you'll often have a solution before our reply lands:
Still stuck? Open chat from inside the app or write to [email protected]. We answer every message.
